SHIPPING POLICY

Thank you for visiting and shopping at Chayah Herbals. Our Shipping Policy was last updated on December 28, 2024.

 The following terms and conditions constitute our Shipping Policy:

Shipment Processing times

All orders are processed within 1-3 business days. Packages ship when the order is complete.   Orders are not shipped on weekends or holidays.

If there will be a significant delay in shipment, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We ship  with  United States Postal Service (USPS).

Shipping charges are calculated and displayed at checkout.

Items usually arrive within 3 -5 business days after shipping confirmation. Delivery estimates are provided at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Chayah Herbals ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a shipment confirmation email once you order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Chayah Herbals is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Chayah Herbals  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, contact us: Info@ChayahHerbals.com